Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed while the order is in transit, most freight companies will charge a rerouting fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges. If we are not notified of the error prior to shipment or delivery, we will not be able to issue a refund or reship your items free of charge.

For orders being shipped outside the USA, the customer will be responsible for all customs duties and fees. These fees are established by the shipping company and customs agents and are not associated with The RTA Store. For more information about these fees, please contact your local customs office or broker (agent who will help facilitate your order over the border). You must provide The RTA Store with your Customs Broker's information (Name, Address, Company and Phone Number before your order can ship. When arranging with a Broker, you must inform them if your order will be shipping in parts or from separate warehouses (resulting in more than one shipment crossing the border). Please contact customerservice@thertastore.com to find out if your order falls into this category.